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Telephone voting is convenient, completely secure, anonymous, and an easy voting option. The voter experience is similar to paying a bill over the telephone. Each voter is issued with a randomly generated Personal Access Code (PAC), which is used to vote once only. The voter calls the Election Consulting Group pre-designated local or toll free number, listens to the voice prompts enters their PAC and continues selections to vote. In countries such as the United Kingdom telephone voting is used for Board of Directors Elections (with limited number of Candidates and First Past the Post count) and Consultative Committee Elections.
Votes are accepted and collated instantly by our partner telephone system, which allows an organization to reduce their timeline and their voting processes and ultimately receive interim results soon after the ballot close.
Employees use a digital touch telephone, either at the workplace, home, public telephone, satellite telephone or mobile to vote.
We suggest it is best practice is to post instructions with PAC’s to the employees home or postal address, or they can be sent by in HTML format via email. Posting the instructions and PAC’s is ideal for employees on leave who are communicated in the same way as their colleagues at work.
Designated 1300 or 1900 numbers are “free call” numbers from land line, however, calls made from mobile phones will be charged at the employee plan rate and may or may not include free initial connection. Employees overseas can be provided with a “terminating” 612 number, however unless arranged prior the cost of the call is borne by the employee. The Election Consulting Group engages our partner who have multiple telephone lines to accommodate system demand during the voting period. Technical Help Desk support can be provided either by telephone or email. Client specific Help Desk FAQ’s are developed for the method of voting chosen by the client.